Privacy Policy

Last Updated: [April 26, 2025]

Welcome to iRide! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how iRide ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our car hailing app ("App"). By using iRide, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

A. Personal Information:

• Name
• Contact details (phone number, email address)
• Identification documents for verification (CNIC, driver's license)
• Payment details (bank account information for hosts, billing information for riders)

B. Device Information:

• Device ID
• IP address
• Browser type and operating system

C. Location Data:

• GPS location for ride matching and trip tracking

D. Usage Information:

• App activity logs
• Preferences and settings
• Feedback, reviews, and communication with our support team

2. How We Use Your Information

We use the collected data to:

• Facilitate ride bookings and match riders with drivers
• Verify your identity and ensure safety
• Process payments and provide receipts
• Improve and personalize your experience
• Communicate updates, offers, or important information
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share information with:

• Drivers and Riders: To facilitate rides (e.g., sharing name and location).
• Service Providers: For payment processing, data hosting, and analytics.
• Law Enforcement: If required by law or to ensure safety and security.

4. Data Security

We implement strict security measures to protect your data, including:

• Data encryption
• Secure payment gateways
• Regular security audits

While we strive to protect your information, no system is completely secure. Use the app responsibly.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt-out of promotional communications
• Restrict or object to certain processing activities

To exercise these rights, please contact us at Support@iridepk.com.

6. Retention of Information

We retain your data for as long as necessary to provide the service and meet legal requirements. Once data is no longer needed, we securely delete it.

7. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing your information.

8. Children's Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with information, please contact us for deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page. We encourage you to review it periodically.

10. Location Data

With your explicit consent, we collect and process location data for the following purposes:

• Ride Matching & Trip Tracking: To efficiently connect riders and drivers and provide accurate trip tracking.
• Real-Time Navigation: To display routes and estimated times of arrival.
• Driver Availability & Earnings Calculation: To monitor driver availability and completed trips.

11. Background Location Usage

With your permission, we may collect location data even when the app is closed or not in use to ensure seamless ride requests, enhance safety features, and provide real-time trip updates. You can manage or disable this permission at any time in your device settings; however, doing so may affect the app's functionality.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: Support@iridepk.com
• Phone: +92 326 9455594
• Address: Plaza #15, Sector D, Phase 5, DHA, Lahore, Pakistan