Terms & Conditions

Last updated: October 29, 2025

1) Introduction

These Terms & Conditions ("Terms") govern your access to and use of the iRide platform, mobile applications, websites, content, products, and services (collectively, the "Platform"). By creating an account or using the Platform, you agree to these Terms.

• Role of iRide. iRide is a technology platform that connects riders ("Riders") with independent drivers or vehicle owners ("Providers"). iRide does not provide transportation services and does not own or operate vehicles. Any transportation or rental service is provided by the Provider to the Rider.
• Related Policies. These Terms work together with our Privacy Policy, Safety & Quality Standards, Cancellation Policy, and Limited Liability Policy, which are incorporated by reference.

2) Accounts & Eligibility

2.1 Eligibility.

You must be at least 18 and legally capable of entering binding contracts.

2.2 Registration.

You agree to provide accurate information and keep it updated. iRide may verify identity and suspend or terminate accounts for non-compliance.

2.3 Security.

You are responsible for safeguarding login credentials and any activity on your account.

3) Platform Use & Conduct

3.1 Lawful Use.

You agree to use the Platform in compliance with all applicable laws.

3.2 Prohibited Conduct.

No fraud, harassment, unsafe requests, or illegal activity. iRide may suspend accounts for violations (see Safety & Quality Standards).

3.3 Ratings & Reviews.

Provide fair, truthful feedback, no defamatory or abusive content.

4) Bookings, Pricing & Payments (General)

4.1 Discovery & Quotes.

Prices are typically displayed in-app before you confirm.

4.2 Provider Relationship.

The final contract for transport or rental is between you and the Provider.

4.3 Payment Methods.

Accepted payment methods are those shown in-app. For specific services (like iRental), additional payment rules apply (see the iRental section below).

4.4 Taxes & Fees.

You are responsible for any applicable taxes, tolls, parking, permits, or add-ons as shown in-app or otherwise agreed consistently with these Terms.

4.5 Receipts.

After a trip, you will receive a digital receipt summarizing fare and applicable charges.

5) Cancellations & Refunds (General)

5.1 Rider Cancellations.

Governed by our Cancellation Policy and any service-specific rules in these Terms (e.g., iRental).

5.2 Provider Cancellations.

If a Provider cancels, we will attempt reassignment; otherwise, you may reschedule or receive a refund of any fare collected for that booking.

5.3 Force Majeure.

If a service cannot proceed due to events beyond reasonable control, fees may be waived or adjusted.

6) Safety & Quality

6.1 Vehicle & Driver Standards.

Providers must meet the Safety & Quality Standards; Riders must behave respectfully and follow reasonable safety instructions.

6.2 Prohibited Items & Behavior.

No smoking, hazardous materials, or illegal activity during trips.

6.3 Account Actions.

iRide may suspend or terminate accounts for violations.

7) Disputes About Trips or Charges

7.1 Window.

Raise discrepancies (fare, wait charges, expenses) within 48 hours of trip end through in-app support.

7.2 Review.

iRide may review time/location data and Provider logs and make a fair determination for Platform matters.

8) Intellectual Property

All Platform content, trademarks, and software are owned by iRide or its licensors. You receive a limited, revocable, non-exclusive, non-transferable right to use the Platform.

9) Disclaimer; Limitation of Liability

9.1 Disclaimer.

The Platform is provided "as is" and "as available." iRide disclaims warranties to the maximum extent permitted by law.

9.2 Limitation.

iRide's liability related to the Platform is limited as described in our Limited Liability Policy and under applicable law.

9.3 Third Parties.

iRide is not responsible for the acts or omissions of Providers or third-party services.

10) Indemnity

You agree to indemnify and hold harmless iRide, its affiliates, officers, employees, and agents from claims arising out of your use of the Platform, breach of these Terms, or violation of law or third-party rights.

11) Privacy

Your data is managed as described in our Privacy Policy. By using the Platform, you consent to such processing for safety, billing, and support.

12) Changes to the Platform & Terms

We may modify or discontinue parts of the Platform. We may update these Terms; the updated version will be posted with a new "Last updated" date and becomes effective upon posting or as stated.

13) Governing Law & Dispute Resolution

These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws principles, unless otherwise required by local law. Disputes will be managed through the venues and procedures stated in the app or herein.

14) Termination

You may stop using the Platform at any time. We may suspend or terminate access for violations of these Terms, risk, or legal reasons.

15) Miscellaneous

15.1 Entire Agreement.

These Terms and referenced policies constitute the entire agreement between you and iRide.

15.2 Severability.

If a clause is unenforceable, the remainder remains in effect.

15.3 Assignment.

You may not assign your rights; iRide may assign to an affiliate or successor.

15.4 Notices.

We may provide notices by in-app message, email, or posting to the Platform.

Service-Specific Terms

A) iRide (On-Demand Hailing)

• Standard on-demand rides booked via the app are governed by the general sections above and the Cancellation Policy.
• Payment methods may include cash or digital depending on what is shown in-app (note: this is only for standard on-demand rides, not iRental).

B) iRental (Chauffeur-Driven Rentas)

1) Description

iRental is a pre-booked, chauffeur-driven rental feature on the Platform. iRide is a marketplace/intermediary; the transport service is provided by independent Providers.

2) Pricing & Rates

• Flat, Provider-Set Rates. Each Provider sets a flat rate for their car/class. The rate displayed at checkout governs the booking.
• No Packages. iRental does not use time/km packages.
• Changes/Extensions. Any post-booking change (longer duration, extra stops, late finish) requires Provider consent and is billed at the Provider's posted rate (or a mutually agreed rate) and charged digitally where supported.

3) Payments (Digital-Only)

• Fares: iRental fares must be paid using the digital methods shown in-app (e.g., Easypaisa, JazzCash, credit/debit cards, or other listed gateways). Cash is not accepted for iRental fares.
• Driver Expenses (Optional): If you select "Driver expenses negotiated off-app" during booking, out-of-pocket items (e.g., tolls, parking, entry permits) may be settled in cash directly with the Provider at cost. This does not convert the fare into cash.
• Receipts: Your digital receipt will reflect the fare and any approved post-booking adjustments.

4) Start, Lateness & No-Show

• Confirmation: Bookings are confirmed once you receive in-app confirmation and a payment authorization/capture as applicable.
• Rider Lateness: A reasonable grace period may apply (as displayed in-app). Beyond that, the Provider may (i) wait and charge per their rate, or (ii) mark a no-show under the cancellation rules.
• Provider Lateness: If a Provider is late beyond a reasonable window, you may cancel without penalty and receive a refund of any fare collected for that booking.

5) Cancellations (iRental)

Rider-Initiated:

• Free Window: Cancel up to [X hours] before scheduled start -> full refund.
• Late Cancel: Cancel within [X -> Y hours] of the start -> [flat or % fee].
• No-Show / Within [Y] Hours or after start: Up to 100% of fare may be charged.

Provider-Initiated: If the Provider cancels before start, we will try to reassign; if not possible, you may reschedule or receive a full refund of the fare collected.

Force Majeure: If service becomes impossible due to events beyond reasonable control, fees may be waived or adjusted.

6) Refunds (Timing & Method)

• Method: Refunds are issued to the original payment method used for the booking.
• Timeline: Once your refund is submitted, refunds are typically issued within 5-7 business days. Your bank or wallet provider may take additional time to reflect the funds.
• Scope: Refunds follow the cancellation rules above and may exclude completed service time and confirmed add-ons/expenses.

7) Conduct & Safety

Riders must comply with our Safety & Quality Standards and follow reasonable Provider instructions. No smoking, illegal activity, or unsafe requests. Accounts may be suspended for violations.

8) Disputes & Proof

• Window: Raise any fare/expense discrepancy within 48 hours of trip end via in-app support.
• Evidence: Provide receipts (for off-app expenses), photos, or other proof. iRide may review GPS/time data and Provider logs and make fair determination for Platform matters.

9) Liability & Insurance

iRide does not provide the transport service and is not liable for Provider acts/omissions except as required by law. Platform-related liability, if any, is limited as per our Limited Liability Policy. Providers are responsible for compliance, permits, and insurance.