At iRide, we are committed to providing a seamless and transparent experience for all our

users. As our platform operates on a subscription-based model for drivers and does not take

payments from riders or drivers for individual trips, our refund policy is outlined below:

1. Monthly Subscription Fee

• The monthly subscription fee paid by drivers is non-refundable, regardless of usage or trip

cancellations.

• This fee grants drivers access to the iRide platform, allowing them to connect with riders

and accept trip requests.

2. Trip Payments

• iRide does not process or handle payments between riders and drivers. All payments are

made directly between the two parties.

• As iRide does not facilitate trip payments, we do not provide refunds related to trip

charges, cancellations, or disputes.

3. Exceptional Circumstances

Refunds for the subscription fee may only be considered in the following exceptional cases:

• If the driver was unable to access the platform due to a verified technical issue for a

prolonged period (more than 72 hours) caused by iRide.

• If the subscription was charged incorrectly or multiple times due to an error.
  
  

4. Process for Requesting a Refund

If you believe you qualify for a refund under the exceptional circumstances mentioned

above, you can request a review by:

1. Contacting our support team within 7 days of the issue.

2. Providing the following details:

• Account email or registered phone number.

• Details of the issue or reason for refund.

• Proof of payment (if applicable).

3. Our team will review your request and respond within 5 business days.

5. Refund Method

If a refund is approved under exceptional circumstances:

• The amount will be credited back to the original payment method within 7-10 business

days.

6. Dispute Resolution

For any disputes or concerns regarding the subscription fee or platform access, please

contact our support team directly. We aim to resolve all issues fairly and efficiently.

7. Contact Us

If you have any questions about this policy or need assistance, please reach out to us at:

• Email: support@iridepk.com

• Phone: +1(929)-636-6629

Thank you for being a valued part of the iRide community. We’re here to support you every

step of the way.